Frequently asked questions

Our “Happiness Guarantee” policy 💖

A3 Direct™️ is committed to providing the best customer service. Apart from continuing to provide incredible value at unbeatable prices, it’s the only thing that matters to us, and we will do whatever it takes to exceed your expectations. The moment you place your order, you are automatically protected by our Happiness Guarantee, which essentially means we will do whatever it takes to make sure your experience with A3 Direct™️ is one you love.

If for any reason you are not happy with your order, we will send you a replacement at no additional cost to you, or your money back no questions asked. This is not limited to:

  • If a product gets damaged or was faulty upon delivery - we offer a 100% refund or replacement at no additional charge.
  • To be eligible for a return, replacement, or refund, we may ask for further details and visual confirmation (photo or video).
  • Upon confirming your described issue, we will issue your choice of return, replacement, or refund within 48 hours.
  • Enjoy easy, fast, and friendly customer care when you shop with A3 Direct™️. Your happiness matters (a lot!) and we will do what it takes to make sure you’re completely satisfied with your experience shopping with us.

Exchange policy 🛒

Did not receive the item you expected or have a change of heart? No worries, we will have you taken care of. If you no longer wish to keep your order or would like to try something else, our team will have a solution for you. Due to the fluid nature of these situations, exchanges and replacements are resolved on a case-by-case basis.

You will not need to worry about being stuck with a product you do not love - we’ll explore every option to make sure you’re happy in the end. That is our Happiness Guarantee!

Refund policy 💳

If you are not happy with your order for any reason, we will send you a replacement at no additional cost to you or your money back, no questions asked! That is our Happiness Guarantee hard at work for you! 😊

Reach out to our customer care team with your Order ID and a brief description of your inquiry, and we will be able to assist you with whatever you need.